Refund policy

 

Did we make a mistake? If there was an error packaging your order, we will do whatever it takes to make sure that you receive the correct item. We won't settle for anything less than 100% customer satisfaction.

Do you need to send the shirt back to us for a refund or exchange? It's easy! Please contact us through the email at [email protected] within 30 days, and we will be happy to assist you.  Make sure to indicate your order number, a description of the problem, and whether or not you want a refund or an exchange.

If we have made an error, please let us know and we will reimburse the entire order or send you the correct items immediately.  If the product is no longer wanted, and you want a refund, we can still reimburse the order, but will not be able to refund the shipping cost.  If you would like an exchange instead, we will send it out free of charge.  

Our shipping address is below, but please only send packages back to us if we have requested it through email

Crazy Dog T-shirts
21 Humboldt Street
Rochester, NY 14609

STORE POLICIES

ABOUT OUR T-SHIRTS

We print on the softest tees around. The vast majority are 100% ringspun cotton, although we figured you wouldn't mind some super-soft heathered tri-blend here and there! They are tagged, bagged and ready for action! We print our larger sized tees (2XL-5XL) on heavier weight cotton due to demand.

PAYMENT

Mastercard, Visa, Discover Card, American Express; PayPal, Shopify Payments

SHIRT CARE

To extend the life of your shirts, wash them inside-out in cold water and line dry.

BACK-ORDERED & DISCONTINUED ITEMS

We do our best to keep inventory in stock.  All items in your order must be in stock before your order ships. If the items are not in stock order time can exceed stated time.

REFUNDS & DISCOUNTS

Coupon codes can be applied during the first step of checkout, where you can see thumbnails of your item in your cart. Please note that we do not allow coupon code stacking; orders found with stacked coupons may be voided

PRODUCT DESCRIPTIONS

We attempt to be as accurate as possible; however, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

MISSING PACKAGE?  WE CAN HELP!

If an item is lost in shipping and not marked as delivered by USPS, we will cover reshipping costs of the goods. We send us an email with your name and order number. We will always reship using the shipping speed chosen at checkout.

If USPS has marked the package as delivered to the address entered at checkout but you have not received it, please call USPS and open a case for non-receipt of product and send us the case number. If the item is not redelivered to you within 10 business days of sending the case number to us, we will reship at no charge.

BORING DETAILS

Risk of Loss: The title of all goods transfers to the buyer at the point of destination.

Disputes: Any dispute relating in any way to your visit and purchases at our parent site or other auxiliary websites shall be adjudicated in any state or federal court in Rochester, New York, and you consent to exclusive jurisdiction and venue in such courts.